Brand Medix > Shipping and Delivery Policy

Shipping and Delivery Policy

At FLIPSOFT BUSINESS SOLUTIONS LLP, we value your trust and strive to ensure a smooth and transparent shipping experience for all our customers both domestic and international. This Shipping & Delivery Policy outlines how we process, handle, and deliver your orders.

1. General Shipping Terms

  • Orders placed with FLIPSOFT BUSINESS SOLUTIONS LLP are shipped only after successful payment confirmation and order validation.
  • We aim to dispatch all orders within 0–7 business days from the date of order confirmation, unless otherwise specified or agreed upon during checkout.
  • All products are carefully packed to avoid any damage during transit.

2. Domestic Shipping (Within India)

  • For buyers located in India, we use registered domestic courier companies or India Speed Post to ship products.
  • The estimated delivery time depends on the shipping address, courier partner, and availability of the product.
  • On average, deliveries within India take 3–10 business days after dispatch, depending on the destination.
  • Customers will receive an email or SMS notification with tracking details once the order has been shipped.

3. International Shipping

  • For buyers outside India, orders are shipped through registered international courier services or International Speed Post.
  • Delivery timelines vary depending on the destination country, local customs regulations, and courier handling times.
  • International shipments may be subject to customs duties, taxes, or import fees levied by the destination country. These charges (if applicable) must be paid by the customer, as they are not included in our product or shipping costs.
  • FLIPSOFT BUSINESS SOLUTIONS LLP is not responsible for delays caused by customs clearance or international shipping restrictions.

4. Delivery Timelines & Responsibility

  • We make every effort to hand over consignments to courier or postal authorities within 0–7 working days of order confirmation and payment, or as per the delivery schedule mutually agreed upon.
  • Delivery time may vary depending on:
    • The destination location
    • Courier company’s operational constraints
    • Local holidays or unforeseen delays (e.g., weather, strikes, lockdowns, etc.)
  • FLIPSOFT BUSINESS SOLUTIONS LLP is not liable for any delay in delivery caused by courier companies or postal authorities after dispatch.

5. Delivery Address & Accuracy

  • Orders are delivered to the shipping address provided by the buyer at the time of placing the order.
  • Please ensure that the address and contact information are accurate and complete to avoid delivery issues.
  • We are not responsible for incorrect delivery due to incomplete or incorrect address details provided by the buyer.

6. Confirmation of Delivery

  • Once your product or service has been delivered, a confirmation email will be sent to your registered email address as specified during registration or checkout.
  • For digital or online services, delivery confirmation will be shared through email upon completion of service access or activation.

7. Delays, Damages, or Lost Shipments

  • In rare cases where delivery is delayed or a package is lost in transit, we will coordinate with the courier company to resolve the issue at the earliest.
  • In case of any damage during shipping, customers are requested to notify us within 48 hours of delivery with photographs and order details for review.
  • Replacement or refund decisions will be handled as per our Refund & Cancellation Policy.

8. Service Delivery (Digital Products/Services)

  • For digital or service-based products, delivery will be considered complete once the service has been activated, credentials shared, or project initiated as per the agreed timeline.
  • Customers will receive service confirmation details on their registered email ID.

9. Contact & Support

For any issues, concerns, or queries related to shipping, delivery, or order status, you may reach out to our support team:

Customer Support: +91 99425 66890
Email: hi@brandmedix.com
Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

10. Policy Updates

FLIPSOFT BUSINESS SOLUTIONS LLP reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Any changes will be posted on this page, and continued use of our website or services after such modifications will constitute acknowledgment and acceptance of the revised terms.

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